SECUREDATA, INC. ("SDI") LIMITED WARRANTY / NO RETURN POLICY
Product Registration
To register an SDI product and ensure warranty coverage, please use the following link: https://account.securedata.com/product-register.
Limited Warranty
EXCEPT AS EXPRESSLY PROVIDED BELOW, NO OTHER WARRANTY, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, HAS BEEN OR WILL BE MADE BY OR ON BEHALF OF SDI OR BY OPERATION OF LAW WITH RESPECT TO THE PRODUCT OR ITS INSTALLATION, USE, OPERATION, REPLACEMENT OR REPAIR.
This limited warranty becomes effective on the date of purchase and must be verified with the customer's sales receipt or invoice clearly displaying the date and source of product purchase. This warranty does not extend to any product not purchased directly from SDI or an authorized reseller, or to any product that has been damaged or rendered defective:
a. As a result of accident, misuse, neglect, abuse or failure to follow the written instructions provided with the product.
b. By the use of parts not manufactured or sold by SDI.
c. By modification of the product.
d. As a result of service, alteration or repair by anyone other than SDI.
In the event of any of these situations, this warranty shall be void. This warranty does not cover normal wear and tear.
SDI provides the following warranties on its products:
- For spinning hard drives, SDI warrants against defective parts for two (2) years.
- For solid state storage, SDI warrants against defective parts for three (3) years.
If SDI determines, in its sole discretion, that a product is defective under the applicable warranty, SDI will attempt to repair the product at no additional charge (except for any delivery charges, which remain the customer's responsibility). SDI will replace the defective parts with, in its sole discretion, new parts or serviceable used parts that are equivalent to new in performance. If SDI determines, in its sole discretion, that a defective product cannot be repaired at reasonable cost, SDI will replace the product. All parts and products replaced under this warranty will become the property of SDI.
Warranty Repair/Replacement Procedure
IMPORTANT! Always make sure your data is backed up. Your original SecureDrive or SecureUSB will not be returned. Drives may be reset to facilitate repair, and SDI bears no responsibility for any data remaining on the device. Do not ship your defective product to SDI before contacting customer support.
To make and process a warranty claim, complete the following steps:
- Obtain a Return Materials Authorization (RMA) number by contacting customer support via the following link: https://www.securedata.com/support/request-rma.
- A customer support agent will do troubleshooting to see if the product is defective. If it is, then the following information is required:
- Your contact information.
- Product serial number.
- Proof of purchase.
- Credit card information for optional shipping services.
- The customer support agent will provide you with an RMA number and shipping information. Please be sure to write this down. The RMA number must be CLEARLY visible on the package/shipping label.
- Package the product securely. Do not include manuals, software, cables, or mounting brackets. SDI only repairs/replaces the defective unit and will not return other accessories. Include your contact information with your name, address, phone number, and RMA number inside the package.
- Send the product to the RMA fulfillment address given by the customer support agent. Clearly write your RMA number on the outside of the package you are returning. Customers are responsible for the freight charges to SDI. We suggest using a carrier that provides tracking information. SDI is not responsible for packages lost in transit. The repaired/replacement product is shipped by ground with shipping charges prepaid. Expedited shipping is available at extra cost.
No Returns
Only products deemed defective by SDI, at its sole discretion, are eligible for coverage under the applicable warranty. All other sales are final, and unauthorized returns will not be accepted.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES SHALL SDI BE LIABLE TO CUSTOMER IN CONTRACT, TORT, STRICT LIABILITY, WARRANTY OR OTHERWISE, FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SUCH AS (BUT NOT LIMITED TO) DELAY, DISRUPTION, LOSS OF PRODUCT, LOSS OF ANTICIPATED PROFITS OR REVENUE, LOSS OF DATA, LOSS OF USE OF EQUIPMENT OR SYSTEM, NON-OPERATION OR INCREASED EXPENSE OF OPERATION OF OTHER EQUIPMENT OR SYSTEMS, COST OF CAPITAL, OR COST OF PURCHASE OR REPLACEMENT EQUIPMENT OR SYSTEMS. FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW, THE LIABILITY OF SDI TO ANY PERSON, INCLUDING BUT NOT LIMITED TO CUSTOMER, RELATED TO OR ARISING FROM THE PRODUCT OR THIS POLICY SHALL NOT EXCEED THE ACTUAL COST OF THE PRODUCT OR $500.00, WHICHEVER IS GREATER, REGARDLESS OF THE CAUSE OF ACTION UNDER WHICH SUCH DAMAGES ARE SOUGHT.
Miscellaneous
The internal laws of the State of Ohio, U.S.A., govern the provisions herein.
This policy may be updated from time to time by SDI. Any updates will be posted to this webpage.
Effective: 5/15/2026
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