When a failed HGST drive in a G-Technology RAID 1 array left over 5.5 TB of critical photo and video files inaccessible, Secure Data engineers performed a thorough diagnostic, cloned the drive in a certified cleanroom, and used custom utilities to repair all file system damage.
Darren Brown is an editorial photographer and videographer who also works as a Project Officer with Ottawa Public Health in Ontario, Canada.
A Project Officer with Ottawa Public Health in Ontario relied on a two-bay G-Technology direct-attached storage system to archive critical photo and video files, configured as a RAID 1 with two HGST Ultrastar HE6 Enterprise hard drives formatted for macOS. One of the two drives stopped mounting on his MacBook Pro, and although the device powered on and the drives would spin up, one remained invisible to the computer. Replacing the cables and power supply failed to resolve the issue, leaving critical archived files inaccessible and prompting a referral to Secure Data Recovery Services through a local partner in Ottawa.
Secure Data engineers conducted a thorough diagnostic on the failed HGST drive, identifying file system corruption that required manual repair. After receiving authorization, technicians successfully cloned the drive in a certified Class 10 ISO 4 cleanroom. The development team then manually reconstructed the file structures and original volume architecture, using custom utilities developed specifically for this case to repair all damaged user data and file system damage before successfully extracting the complete drive contents to a secure storage server.
Secure Data successfully restored more than 5.5 TB of data from the failed HGST drive, comprising 86,777 files across 29,815 folders, which were transferred to a customer-supplied replacement drive for secure return shipment. As a Platinum Data Recovery Partner with Western Digital — the parent company of both G-Technology and HGST — Secure Data Recovery Services brings unmatched expertise to recovering data from the full Western Digital product line. With a documented 96% successful recovery rate across all media types, their certified engineers continue to deliver reliable recovery solutions for a wide range of storage devices, including RAID/NAS servers, solid-state drives, mobile devices, and virtual machines.
From single external hard drives, SSD’s, mobile devices to enterprise NAS, SAN, and RAID failures, we are ready to help recover from digital disasters, anywhere.
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